AppointmentTrader FAQ - Bagatelle London - Buy Reservations
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Bagatelle London Reviews from The Last Year
WORSE SERVICE EVER RECEIVED WHEN DINING!!
Last night 25.2.24 7 of us attended Bagatelle for our friends 30th birthday - a very special birthday which was pre-planned. My friend when booking was told they have a set menu where you receive free cocktails for 2 hours but the booking is for 7:30pm. We queried the time as wanted to be there for the midnight mass and they assured us that we can extend our table no problem at all. Upon entering we were greeted by the most stuck up, rudest and arrogant little girls, who wouldn’t let 3 of us sit until the rest of the group arrived. When seated we were sat in a comfy corner until again, another rude waitress told us to move as they misplaced us. We were then moved into the first table, close by the door where we were all freezing!! I explained to the waiter that I am Muslim and do not drink alcohol so would prefer a soft drink, he then handed me an alcoholic cocktail without even saying!! Luckily I asked a friend to try it before I did. We were then rushed into eating and when I mean rushed at one point they took our plates which had food on from infront of us!! The waiter took my napkin OFF my lap to lay on the table to cover a spot of sauce which was on the table. He totally disregarded that I was protecting my dress but he was more interested in hiding a 3cm mark off of an eating table!! Not even 2 hours into our booking the bill was slapped on the table, our dessert not even half way finished and we were told to leave!! My friend was absolutely distraught, it ruined her birthday and not a single person would take into account the fact that it was falsely promised we could extend our table or that we had travelled quite some distance to attend!! I am looking into making a formal complaint officially as the service received, for the price paid was absolutely diabolical. We felt like we were young kids being told off and treated like dirt of their shoe! My £2k bag was taken off a stool provided and put in a dirty patch on the table also! Avoid if you’re hoping for a decent respectful evening.
WORST RESTAURANT EXPERIENCE
WORST RESTAURANT EXPERIENCE!! Me and my friends had gone to Bagatelle in the hopes in having a lovely birthday dinner. We had booked and reserved a place at the restaurant to be told we are not able to get in as they had given our table away! I have never felt so small and uncomfortable in my life, the way they had treated young girls is horrific. Once we had made a formal complaint over email we had then been informed ‘a reservation at the restaurant does not guarantee that you will be let in’. I am utterly disgusted and shocked this has happened to us. Please avoid at all costs!
Birthday ruined by a unprofessional patronising idiot
Came here on Saturday night for a joint birthday celebration. Confirmed with the restaurant on Friday night and also paid a £750 deposit before even getting to the restaurant. We made our booking via a friend who is close with the senior manager so we believed our booking was very much secure.Upon arrival a man greeted us very unprofessionally dressed to tell us our group has not met the dress code of classy and elegant while himself wearing a leopard print leather jacket that was studded. We was a group of mid 20 year old girls dolled up to the nines ready to celebrate a birthday so very much met the dress code requirements. We have already attended bagatelle before and had a great time so we very much know what the restaurant expect of us in terms of clothing. He was extremely rude , unprofessional, nasty and patronising. I’m quite shocked to believe that a restaurant like bagatelle would want such a person working on their door representing them. The security working that day was very kind , understanding and also vocalised how much he disagreed with his leopard print wearing colleague. This man who we spoke to on the door told us the manager had made the decision however we had not seen a manager at all the only person to have seen us was him. He failed to explain who it was specifically who didn’t meet the requirements and also refused to get the manager as he then proceeded to decide to tell us the manager wasn’t in ? We then spoke to another guy on the door who later admitted they gave the table away. So upon reflection the first leopard print wearing male was completely lying and making up excuses , clearly quite happy to make 5 girls feel awful about themselves to make his insecure self feel better because he can’t admit the restaurant just has simply let the table go. I cannot believe this has even happened to us and I’m utterly disgusted at the way we was treated especially on a birthday when we was very happy to spend money in their establishment. So clearly to sum this situation up unless your are pally pally with the owners or happy to spend tens of thousands don’t even bother trying to book a place at this restaurant.
AVOID!!!!
Avoid!!!! Was looking forward to spending another night at Bagatelle to celebrate 2 of my friends birthdays until the host “greeted us.” Bagatelle being a big establishment with a high name you’d think they’d want a welcoming host however he was far from it!!! Before even coming to bagatelle we each paid £150, booked through a friend who is friends with the senior manager and had email confirmation that the table was booked and fine. Upon arriving the host took one of the guests (being the birthday girl) aside and said we wasn’t dressed “classy and elegant” - coming from a man wearing a leopard studded jacket. 5 of us girls mid 20s have been previously so know what needs to be worn and how to play the dress code. The host tried to embarrass us and belittle us. We requested to speak to a manger which he replied he’s not available we are in working hours!!! In what restaurant have you ever been told you can’t speak to a manager in working hours!!! Security however told us they’d given our table away. Couldn’t fault security they was lovely gentlemen - one who even walked us round the corner to a different restaurant to get us in there. Whilst walking us round he said he did not agree with the hosts decision. The girls at reception of the new restaurant which has the same clientele of bagatelle was shocked and disgusted after hearing our experience. Bagatelle should be appalled to have a man in a leopard studded jacket (not classy or elegant) working front of house and treating young girls how he did. As said in this review security and no one else had a issue with how we was dressed and that wasn’t the reason why we couldn’t come in it was purely down to them giving our table away. The man who booked for us was shocked and embarrassed at how we was treated. So many more better places to go for celebrations so definitely avoid bagatelle!!!
Vulgar treatment to young girls
DO NOT GIVE THIS RESTAURANT THE TIME OF DAY. Never been treated with such disrespect by a member of door staff in my life. We booked our reservation over a month in advance and had to pay a £750 deposit to secure the booking wich we were happy to do as we have been to the resturant before and enjoyed the atmosphere. This was for a joint birthday of both of my friends and we travelled far from home into London for. We arrived half an hour early so plenty of time before our table. Seconds after we got out of our cab we was told by the guy on the door we could not come in because one of us wasn’t in line with the “classy and elegant” dress code but he refused to tell us who/ what was wrong. I can assure you we was all dressed more than appropriately all in heels, we have been to bagatelle before. At the same time, he was letting people in wearing jeans and trainers- insulting to say the least. They had very clearly just given our table away but chose to make us feel insecure about what we was wearing rather than to be honest. I asked to speak with the manager for more information and he refused to speak to me any further. BAGATELLE YOU SHOULD BE EMBARRASSED HAVING SOMEONE WHO TREATS YOUNG LADIES SO AWFULLY ON YOUR DOOR- He was so rude and undermining looking down on all of us. The bouncers was lovely and supportive as we waited outside in the freezing cold for half and hour expecting it to be sorted. DO NOT BOOK TO COME HERE YOUR NEVER GUARANTEED A SPACE NO MATTER HOW MUCH MONEY THEY TAKE. UNLESS UR AN INFLUENCER OR FRIENDS WITH THE BOSS UR NOT PASSING THROUGH THOSE DOORS 😂😂😂
High expectations and Big disappointment:(
Awful experience at our first time Bagatelle London on Friday, 22nd having the three of us dining there. A group of drunk men fighting near us.. one of the guys knocked the other out, shouting with failure security not taking any actions to keep us safe. A couple of drunk men with continued abuse and aggressive behaviour while we were trying to have dinner and enjoy the atmosphere. My 2 guests experienced one of the most terrifying dinning experience seeing a man lying on the floor unconscious after a fight just in front of our table. Unacceptable!!! Just Unacceptable awful experience. The waitress just apologised saying that it was a mistake from the security for letting it happen twice on the same night! I never seeing anything like this in such a high rated restaurant not even as dangerous places in the world such as Sao Paulo city in Brazil, the standards there were better and more secure than Bagatelle London. They asked for smart Elegant dress code.. we saw people there with Jeans, shirts, pullovers and tennis shoes all sporty smart trashy style! We were asking ourselves whats the point to be dressed up for this place? Do NOT recommend Bagatelle London and is NOT worth spending the money 👎🏼👎🏽👎🏼 Bagatelle London you disappointed me and my guests!!
Never again
Where do I even start? I went for dinner for a girls weekend a group of 4 and it was possibly the worst meal I’ve ever had and it was £205 per person for buffet food. In addition, the general manager, Alex, was ridiculously rude to us we were told ‘you pay for the atmosphere not the food’. We all left hungry due to the food being inedible. We would never usually do this but we did refuse to pay the service charge due to the service being SO SO bad to which the manger replied saying ‘well thanks your waitress won’t be getting paid now! Is that what you want?’ It was absolutely horrific and myself and my friends won’t be returning. As a result this completely ruined our evening. Below is a picture of our ham sandwich we paid £205 for.
Drinks were flowing, staff are amazing and the music is just fantastic! MUST ATTEND!
Great vibes, great staff you can’t ask for more. I would defiantly attend again. The drinks were flowing non stop and the music was just on point. I would 10000% attend again. But please send a special thank you to Allan - baldi on door who was just an absolute star of the night. Thank you for everything
Girls night out
Birthday meal, wide selection on menu with pastas, fish & meats but we actually never ended up staying as they had messed up our booking and instead of trying to find a solution, the staff where really rude, In the end they put us on a table right in front of the music stand, which wasn’t great. So we got up and left and they didn’t care. Needless to say we won’t be going back !
Complete Disappointment
Having frequented many high end Mayfair restaurants over the past two decades, my friend and I were excited for our first visit to Bagatelle. Unfortunately we will not be returning. Despite the restaurant being only 20% full at 7pm, we were sat behind the DJ booth at a really awkward table. We had the table until 9pm but from 8.25pm we were told numerous times to hurry up as they needed the table back for a 9pm reservation. The lamb chops were 90% fat - next to no actual meat on them. When our food arrived, the server accidentally dropped some fries on the floor (not an issue whatsoever as accidents happen) however these were not replaced and no apology offered. The atmosphere was stale and not at all what we were expecting. For the price point, there are numerous better options within Mayfair which offer better customer service and far better quality of food.
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I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
LOL. Thank you The New Yorker.
Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
How to delete listing?
Hi I uploaded a reservation but no one has taken it. I would like to delete the listing so that I don’t get charged the no show reservation fee. And also delete the listing how can I do that?
Give the best answerAny seller support?
Has anyone found a way to get a question answered? From what I can tell there is no way to get in touch with anyone that works at/for AT. Other than the occasional admin posting a consultation offer here and there they are non existent. A lot of people have the same issue I have where we cannot cash out earnings. I cannot get my warning medal removed even though I am under the threshold. Sad to say but seems like AT is holding up everyone’s funds currently. Very scary and makes me wonder….Please reply if you read this admins and can help. Tried every way possible to get in touch
Give the best answerWhat happens if someone changes or shows up for their reservation after I buy it?
As the title says. I bought a reservation but what’s to stop someone from just showing up for it anyway? I’m doing the name change service but it’s still under their email/phone, right?
Give the best answerBOT suggestions
Seems like its impossible now to grab anything with restaurents booked within seconds. Any good bot suggestions?
How long to get verified for payouts?
How long does it take to get verified for payouts? Submitted my info on Monday and still nothing
Give the best answerRestaurant Bought/Canceled Their Own Reservation
I accepted a bid for a popular restaurant in Los Angeles only to receive a phone call shortly thereafter informing me that the reservation had been canceled due to it being listed on AT. I of course need to subsequently cancel the reservation on AT but get this warning that my status will be negatively affected for doing so. I've reached out to customer support about this several times with no response, not sure what to do in this station. Hoping someone can advise.
Give the best answerWaiting on a transfer for tonight’s reservation
I’m waiting on a transfer request to be completed. But the reservation is for tonight. Can I still use the reservation if it’s not in my name.
Give the best answerPayout
I need to be paid for the two reservations I sold as a new user before I do more work to get and sell reservations only to not be paid. Can someone get back to me so I can get my funds. I don't understand the error message about the percentage. PLEASE HELP!
Give the best answerQuestion about postpaid listings for prepaid bookings
I have a prepaid reservation, but I'm allowed to transfer that reservation to others for a price that I set (up to the total price I paid).
For selling POSTPAID reservations, do I charge the buyer the full amount of the reservation when transferring? And then the buyer pays something on top of that (which is what is listed in the AppointmentTrader listing?)
Major Issue for Seller
My money is being held hostage! Can you please remove my refund medal as I am below the 11% threshold and should be able to withdraw my full daily amount now? I have been teying for a long time to get a reply on this. Major issue for people looking to do good/right like you ask and make positive sales. Being able to access earned revenue is critical and not getting any reply is very concerning for your sellers. Lot of other people having the same issue. Once below the threshold you should auto remove the warning medals.
Give the best answerHow does appointment trader work
Where can I learn more about how this works
Give the best answerWell through rate holding money for 180 days
Just wanted to put this out there as I find it quite weird. AT will hold money if your sell through rate is to low. I find this strange as you would think that sell through rate should reflect more on AT not marketing their site well enough to generate sales. It seems weird to punish sellers for listings not selling.
Give the best answerNo cares
Why is no one even looking at my reservations let alone send me a bud? They are top rest on weekends…any tips??
Give the best answerHow do I promote my first listing?
Any ideas on how to promote my first listing (reservation for tonight)?
Give the best answerHow can I access a buyer's bid listing?
I am trying to see if they would accept a smaller table size, how can I interact with the buyer?
Give the best answer4 Charles black listed me?
I had a bunch of resys and they cancelled them all and now when I get an alert and try to book it says the reservation is no longer available... has this happened to anyone else? Any recommendations on what to do?
Give the best answerPayouts
Anyone can help with payouts, support hasn’t been helpful at all. My funds cleared and I can only retrieve $50 usd a day with a $5 fee and a % per transaction. It would take so long and so much in fees. Thanks!
Give the best answerDoes support work ?
I am having a tough time contacting and elucidating a response from AT Support. I had a listing at 6pm, which was a mistake as the actual listing reservation was at 11pm. This got somehow approved by AT, and a customer bought this from me for 6pm. I want to cancel this listing and refund customer , but there is no way of doing this ! This is so frustrating and making me lose hope on AT. Can someone help me please?
Give the best answerDoes customer service exist!!!!?????
This app is horrible I bought a res it was listed as one day but the actual res on a different day. Have messaged support non stop no reply. There goes $200+ thanks appt trader! Such a scam
Give the best answerPayment for selling
How do I receive information if someone wants to buy my reservation? How do I get paid?
Give the best answerHow can we take our restaurant off your list?
Dear Appointmenttrader Team,
I am the spokesman of the Hofbräuhaus in Munich/Germany.
We don not want to be on your App, since Reservations in the Hofbräuhaus are free.
Please take us off this list!
Please do answer and confirm this.
Thank you and best regrads
Tobias
Medien Hofbräuhaus
Banned from Resy for selling reservations- Do we have a rat on our hands???
I am new to this app and started off by selling a polo bar reservation and then quickly sold one more reservation. Not long after I received emails from Resy saying all my reservations are cancelled and I am being banned from Resy for life. How could this have possibly happened without a rat telling Resy that I sold the reservation. I need some advice on this situation and let’s catch the rat!
Give the best answerBid and Buy Instantly
I have a big ongoing and it also shows someone is working on my bid. Today I see there is a " Buy Instantly " option at my portfolio showing same price I've bid for a reservation. I'm a bit confused, since my money has already been deducted from my credit card for the bid, do I need to pay one more time for the Buy Instantly? If I choose Buy Instantly, can I cancel my bid ( while someone is working on it )? Thanks!
Give the best answerFirst Sale Help
Having hard time getting my first sale. Any advice? I just want to get the ball rolling! Thanks!
Give the best answerChanging restaurant opening times
I have a reservation for Kasama Chicago I listed but it’s not showing up because the listed opening hours are only until 3 or 4 pm. My reservation is for their dinner service at 5. Is there a way I can change the times myself?
Give the best answer