AppointmentTrader FAQ - The Arrabelle at Vail Square - Trade Reservations
Save up to 30% at The Arrabelle at Vail Square!
Have someone use their loyalty points to book your stay or buy a reservation from someone who can't make it to theirs.
If there is nothing that fits your schedule, you can bid on your preferred time.
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All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
- Any Room Type
- Any Suite
- Junior Suite
- Arrabelle King Suite Arrabelle King Suite Rooms Are Approx. 990
- Arrabelle King Suite
- Any Superior Room
- Superior Hotel Room Superior Hotel Room One King Bed. Views Vary
- Superior Hotel Room Superior Hotel Room Two Queen Beds. Views
- Premier Hotel Room (Features Two Queen Premier Hotel Room)
- Exec Premier King Exec Premier King Rooms Are Approx. 650 (700)
- Superior Hotel Room With King Bed
- Superior Hotel Room With Two Queen Beds
- Any Deluxe Room
- Deluxe Hotel Room With Two Queen Beds Deluxe Hotel Room With Two
- Deluxe Hotel Room With King Bed Deluxe Hotel Room With King Bed
- Deluxe Hotel Room With King Bed
- Deluxe Hotel Room With Two Queen Beds
- Any Executive Room
- Executive Hotel Room (2 Queen Beds Executive Hotel Room 2 Queen)
- Executive Hotel Room With King Bed
- Executive Hotel Room With Two Queen Beds
- Any Standard Room
- The Lion (4 Bedroom Mountain View)
- Gore Creek Four Bedroom Residence
- One Bedroom Residence (Bedding And Views Vary One Bedroom)
- Two Bedroom Residence (Bedding And Views Vary Two Bedroom)
- Two Bedroom Residence
- One Bedroom Residence
- Any Premium Room
- Two Bedroom Premier Residence Two Bedroom Premier Residence
- Premier Two Bedroom Residence
- Premier Hotel Room With Two Queen Beds
- Premier Three Bedroom Residence
- Premier Five Bedroom Residence
- Premier Four Bedroom Residence
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The Arrabelle at Vail Square Reviews from The Last Year
Memorable Family Ski Trip
My tween-age children and I had a fantastic stay at the Arrabelle. The staff were exceptional! From the guys at the front door who drive you around town in their Lexus SUV, to the woman making omelettes at breakfast, everyone was just lovely! We rented skis on the property and they delivered them to the base, storing them in their ski valet. It made the days so comfortable and user friendly! My boys loved the pool and hot tub area as well. Location was incredible. We could not have been closer to the gondola if we tried! There was hot chocolate and treats each evening by the fireplace which topped off the day perfectly. We appreciated all of these offerings that make one’s stay extra special. This was our 2nd time staying and would absolutely return.
Unfortunately, this was an awful hotel.
We decided to stay here (2nd time being here) for our anniversary. Summary: 5 star PRICE for 1 star amenities and service, would highly recommend giving another premium brand your time and money. There were a myriad of issues from amenities to service. We stayed 4 nights 3 days. Amenities: Our shower did not function for half of our stay. We were unable to shower in our room. We called and spoke with different front desk attendants on each occurrence. While nice, they ultimately provided 0 help other than suggesting we go and shower in the locker room/spa area (obviously highly inconvenient and far from optimal due to hours and not having your toiletries and clothes with you). This first occurred on the first morning of our trip around 8am, and the spa doesn't open until 10am. After waiting an hour, we decided not to delay skiing any further and left without showering. Not being able to shower in the evenings was also an issue. Other amenity issues: women's spa steam sauna was out of service for our whole trip and also did not have a cold plunge while the men's spa did. Only 1/2 hot tubs was in order. There was a massive leak from the ceiling in the lobby, and it was left in utter disrepair with soaked towels and dry wall on the ground for hours (pictured) right in front of the entry door. Yikes. In addition to calling on multiple occasions, we stopped by the front desk 3 times to discuss these issues and were never met by a manager. We were told a manager would contact us during our trip, however that did not occur during our trip or at any time after. Ultimately, we faced other issues pertaining to service and are really left with no recourse other than to let the general public know what they can expect if staying here. In the unlikely event you stay here and don't have issues with any basic or spa amenities, I'm sure it would be nice. However, I would not risk paying the Arrabelle holiday season premium pricing with so many other options available. I have to add that a front desk attendant removed $200 from our bill, which essentially amounts to 2 days of the daily resort fee. With basic room and spa amenities being unavailable, this was merely a gesture than any meaningful measure taken by the staff. You will have a better experience at any other comparable hotel. Thanks for reading, happy travels.
All you can ask for and more Great mountain lodge vibe
All you can ask for and more Great mountain lodge vibe while still being upscale. . .
Resort wonderland
Top notch..it’s what a full-service, ‘take care of you’ resort should be. Great staff, awesome service and amenities. Everyone we met was friendly and helpful. A few that come to mind: Connor at front desk, Shemeya at the omelets station, Ken and michael at the front door, Thomas and Felix in the spa. Complete relaxation. We’ve traveled a bit and this was probably our favorite getaway. Already talking about a return.
Could not recommend a better place in Vail! From the the
Could not recommend a better place in Vail! From the the start Joe at Valet was so welcoming and informative, Mason at Check in went out of his way to gift us a bottle of champagne for our engagement (complementary, which was not expected but greatly appreciated) The concierge also recommended Eagle Valley Sitters services while we went skiing, (Danielle at EVS was Top Tier for our 2 yr old). We skiid at Eagle Bahn and the beginner slope is actually on site so that was perfect for us. Rentals on site and a discount for staying here. We had cocktails and lunch at Vail Chophouse after skiing. Everything is here on site! The complementary daily breakfast is actually really good, and there is a playground on site for the kids. This is our first time in vail and we had the best experience here. Best experience here!
Still the best…
We celebrated our wedding anniversary by returning to the Arrabelle where we honeymooned 15 years ago. This time looked a little different with a four year old in tow but the service at the Arrabelle was impeccable per usual. Not only were they super attentive to our son and recommended lots of things we could do with him, we were also upgraded on our room and given late checkout. J.D. was amazing from the Tavern restaurant! He surprised us with a bottle of champagne to our room once he found out it was our anniversary. Felix, my massage therapist at the Arrabelle spa, was hands down my favorite. It was the most productive and informative massage I’ve ever had and I have had more massages than I can count. He is a gem and full of knowledge about the muscles, breath work and more! Also the breakfast is worth mentioning as it was excellent to be included in the room rate with lots of made to order items as well. The main reason we returned to the Arrabelle, outside of the beautiful Vail surroundings, was the impeccable service. The Arrabelle holds a special place in our hearts. Ten out of ten recommend.
Outstanding
Beautiful suite. Absolutely outstanding service. Great location in Lionshead. Great, GREAT spot. We got relocated as Lodge at Vail got overbooked. I couldn’t have been happier with the choice. I will stay here next time for sure.
Fall Vail Getaway
We had a wonderful 4 nights stay. Top mentions have to go the valet staff. Based on their recommendations, we did two fantastic hikes. The Lexus shuttle service is a nice amenity. We utilized it at night for dinner reservations to Vail Village. Our room was spacious, clean and very quiet. Complimentary breakfast and the espresso and soda water machines topped off our wonderful stay.
Superior luxury accommodations in Vail Village.
Excellent location, outstanding service. Shuttle. Roof pool. Super staff. Enjoyed my too brief stay! I'd go back anytime. Arabella is owned by Vail Resorts, and was founded by the Rock. Not that Rock; the original -- Rockefeller.
Arrobelle Hotel 5 star plus
The staff go above and beyond to make your stay perfect!! They have an iPad in your room to make requests for ice, toiletries, reservations etc. We ordered ice just as we were about to check out. Our time was limited, and I called the front desk. The manager, Natalie, said she would personally bring it, and she did immediately!! The the valet parking staff was extra helpful. A couple of the guys had played the same golf courses we did, and they gave us extra knowledge of the. Joe Borawskl offered to make us a tee time at a strictly private course. A waitress at the Tavern told us about a nearby restaurant where we celebrated my birthday!! It was called Chophouse and was excellent. The buffet breakfast at the hotel was outstanding!! It had inside and outside seating which was very nice!!
Best place to stay in Vail Village
We absolutely loved our stay at the Arrabelle. Not only was it one of the most beautiful hotels we have stayed in, the location was phenomenal and the staff was truly exceptional. The rooms were well appointed, spacious, and the beds were so comfortable! Truly a top notch experience start to finish and we will definitely be back!
Zero Respect for Customer Privacy
Zero respect for customer privacy. Been known to tease paying customers with an upgrade then take it away from them. Good luck getting any sort of refund, my friend was lucky to get 50% back. There are a lot of places to stay in the area, I will never stay here.
Quite possibly the worst customer service experience I've
Quite possibly the worst customer service experience I've ever had with a hotel. Dirty room, rude staff, and walls as thing as paper.
Our Favorite Hotel in Vail
We travel to Vail every July for a figure skating competition, and the Arrabelle is our favorite hotel there. The property is beautiful, the rooms are clean, quiet, and spacious, and we loved all of the little extras like the heated bathroom floors and the afternoon pastries in the lobby. The staff was kind and courteous, and went out of their way to make our stay memorable. The Tavern restaurant is my daughter's favorite in Vail. We ate there numerous times during our stay, and got to know the staff. The staff members were so kind and thoughtful, and two of them even came to watch my daughter's figure skating competition, which meant a lot to us!
Dream Location / Vacation
The Arrabelle never disappoints - great service, beautiful views, safe, comfortable and all things perfect! It is seconds from great skiing in the winter or great hiking in the summer. We never needed a car - everything is so assessable to the hotel. Love this place!
Great stay at an amazing property.
Everything was perfect. The staff is very nice and accommodating. Clean rooms, excellent amenities and comfortable beds. The food in the restaurant is fantastic.
Vail's Best Hotels that are most frequently booked by customers of The Arrabelle at Vail Square
AppointmentTrader FAQ
Questions and Answers around the platform.
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I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
LOL. Thank you The New Yorker.
Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
How to delete listing?
Hi I uploaded a reservation but no one has taken it. I would like to delete the listing so that I don’t get charged the no show reservation fee. And also delete the listing how can I do that?
Give the best answerAny seller support?
Has anyone found a way to get a question answered? From what I can tell there is no way to get in touch with anyone that works at/for AT. Other than the occasional admin posting a consultation offer here and there they are non existent. A lot of people have the same issue I have where we cannot cash out earnings. I cannot get my warning medal removed even though I am under the threshold. Sad to say but seems like AT is holding up everyone’s funds currently. Very scary and makes me wonder….Please reply if you read this admins and can help. Tried every way possible to get in touch
Give the best answerWhat happens if someone changes or shows up for their reservation after I buy it?
As the title says. I bought a reservation but what’s to stop someone from just showing up for it anyway? I’m doing the name change service but it’s still under their email/phone, right?
Give the best answerBOT suggestions
Seems like its impossible now to grab anything with restaurents booked within seconds. Any good bot suggestions?
How long to get verified for payouts?
How long does it take to get verified for payouts? Submitted my info on Monday and still nothing
Give the best answerRestaurant Bought/Canceled Their Own Reservation
I accepted a bid for a popular restaurant in Los Angeles only to receive a phone call shortly thereafter informing me that the reservation had been canceled due to it being listed on AT. I of course need to subsequently cancel the reservation on AT but get this warning that my status will be negatively affected for doing so. I've reached out to customer support about this several times with no response, not sure what to do in this station. Hoping someone can advise.
Give the best answerWaiting on a transfer for tonight’s reservation
I’m waiting on a transfer request to be completed. But the reservation is for tonight. Can I still use the reservation if it’s not in my name.
Give the best answerPayout
I need to be paid for the two reservations I sold as a new user before I do more work to get and sell reservations only to not be paid. Can someone get back to me so I can get my funds. I don't understand the error message about the percentage. PLEASE HELP!
Give the best answerQuestion about postpaid listings for prepaid bookings
I have a prepaid reservation, but I'm allowed to transfer that reservation to others for a price that I set (up to the total price I paid).
For selling POSTPAID reservations, do I charge the buyer the full amount of the reservation when transferring? And then the buyer pays something on top of that (which is what is listed in the AppointmentTrader listing?)
Major Issue for Seller
My money is being held hostage! Can you please remove my refund medal as I am below the 11% threshold and should be able to withdraw my full daily amount now? I have been teying for a long time to get a reply on this. Major issue for people looking to do good/right like you ask and make positive sales. Being able to access earned revenue is critical and not getting any reply is very concerning for your sellers. Lot of other people having the same issue. Once below the threshold you should auto remove the warning medals.
Give the best answerHow does appointment trader work
Where can I learn more about how this works
Give the best answerWell through rate holding money for 180 days
Just wanted to put this out there as I find it quite weird. AT will hold money if your sell through rate is to low. I find this strange as you would think that sell through rate should reflect more on AT not marketing their site well enough to generate sales. It seems weird to punish sellers for listings not selling.
Give the best answerNo cares
Why is no one even looking at my reservations let alone send me a bud? They are top rest on weekends…any tips??
Give the best answerHow do I promote my first listing?
Any ideas on how to promote my first listing (reservation for tonight)?
Give the best answerHow can I access a buyer's bid listing?
I am trying to see if they would accept a smaller table size, how can I interact with the buyer?
Give the best answer4 Charles black listed me?
I had a bunch of resys and they cancelled them all and now when I get an alert and try to book it says the reservation is no longer available... has this happened to anyone else? Any recommendations on what to do?
Give the best answerPayouts
Anyone can help with payouts, support hasn’t been helpful at all. My funds cleared and I can only retrieve $50 usd a day with a $5 fee and a % per transaction. It would take so long and so much in fees. Thanks!
Give the best answerDoes support work ?
I am having a tough time contacting and elucidating a response from AT Support. I had a listing at 6pm, which was a mistake as the actual listing reservation was at 11pm. This got somehow approved by AT, and a customer bought this from me for 6pm. I want to cancel this listing and refund customer , but there is no way of doing this ! This is so frustrating and making me lose hope on AT. Can someone help me please?
Give the best answerDoes customer service exist!!!!?????
This app is horrible I bought a res it was listed as one day but the actual res on a different day. Have messaged support non stop no reply. There goes $200+ thanks appt trader! Such a scam
Give the best answerPayment for selling
How do I receive information if someone wants to buy my reservation? How do I get paid?
Give the best answerHow can we take our restaurant off your list?
Dear Appointmenttrader Team,
I am the spokesman of the Hofbräuhaus in Munich/Germany.
We don not want to be on your App, since Reservations in the Hofbräuhaus are free.
Please take us off this list!
Please do answer and confirm this.
Thank you and best regrads
Tobias
Medien Hofbräuhaus
Banned from Resy for selling reservations- Do we have a rat on our hands???
I am new to this app and started off by selling a polo bar reservation and then quickly sold one more reservation. Not long after I received emails from Resy saying all my reservations are cancelled and I am being banned from Resy for life. How could this have possibly happened without a rat telling Resy that I sold the reservation. I need some advice on this situation and let’s catch the rat!
Give the best answerBid and Buy Instantly
I have a big ongoing and it also shows someone is working on my bid. Today I see there is a " Buy Instantly " option at my portfolio showing same price I've bid for a reservation. I'm a bit confused, since my money has already been deducted from my credit card for the bid, do I need to pay one more time for the Buy Instantly? If I choose Buy Instantly, can I cancel my bid ( while someone is working on it )? Thanks!
Give the best answerFirst Sale Help
Having hard time getting my first sale. Any advice? I just want to get the ball rolling! Thanks!
Give the best answerChanging restaurant opening times
I have a reservation for Kasama Chicago I listed but it’s not showing up because the listed opening hours are only until 3 or 4 pm. My reservation is for their dinner service at 5. Is there a way I can change the times myself?
Give the best answer